How we work

The same process behind every engagement.

Whether you need a new ERP, an automation project, or the right people on your team, the work runs through one delivery model. It keeps quality consistent from client to client, and it means you always know what happens next.

90/10
Before the first call

We do the 90%. You bring the other 10.

You don't need to prepare anything. No spec, no RFP, no list of requirements. We'll ask a lot of questions about how your business runs and where it's struggling. Your 10% is answering them honestly. The rest is our job.

Getting started

What to expect before we begin.

What happens on the first call?
A 45–60 minute conversation with our team. We ask about your business, current systems, and goals. No pitch — just the right questions to understand what you need.
Do I need to prepare anything?
Nothing. Just show up ready to talk about how your business runs today and where things feel broken.
What do I get afterward?
A fixed-scope proposal — clear phases, timeline, and investment — based entirely on what we heard from you.
Is the first conversation free?
Yes. The discovery call is complimentary. You only move forward if the proposal makes sense for your business.
How long does a typical project take?
Most projects run 3 to 6 months from kickoff to go-live. Support continues after launch.
Who will we be working with?
Your first call is with our sales team. Once scope is agreed, our delivery team takes over — fully briefed, no gaps. Named people at every stage, from first conversation to go-live.
The model

Four phases, one team the whole way through.

Every engagement runs the same loop — discover, build, stabilize, scale — and then runs it again. Go-live is the middle of it, not the end. The same named people carry you from the first conversation to a system that runs your business, and keep making it better.

Kickoff KICKOFF Sign-off SIGN-OFF Go-live GO-LIVE Steady state STEADY STATE Value review VALUE REVIEW 01 Discover & Define 02 Build & Prove 03 Stabilize & Support 04 Optimize & Scale 4 PHASES · 5 GATES run it again.
01
Discover & Define
A free assessment and discovery — to a fixed-scope plan.
02
Build & Prove
Short sprints you test as we go, to a live system.
03
Stabilize & Support
We stay on while it settles — support included.
04
Optimize & Scale
Keep improving, scale what works, run the loop again.
5 gates · kickoff → sign-off → go-live → steady state → value review
↻ one delivery model, run again and again
01

Discover & Define

It starts with a free assessment. We map how your business runs and put a number on what's broken — then hand you a fixed-scope plan.

What you get
  • A free problem assessment
  • A clear problem definition
  • A map of your systems today
  • Gaps and costs, prioritized
02

Build & Prove

We build in short sprints you test as we go, proving it on your own data. Nothing ships big-bang — you sign off, then we launch.

What you get
  • Working software every sprint
  • A proof on your own data
  • A system you sign off on
  • A controlled go-live
03

Stabilize & Support

Go-live is the middle, not the end. The same team stays hands-on while it settles — support included, named people, not a queue.

What you get
  • Hands-on stabilization
  • A named team, not a queue
  • Support included, always
  • Visible service levels
04

Optimize & Scale

Once it's stable, we improve what works and scale it across the business — then find the next thing worth doing and loop again.

What you get
  • Ongoing improvements
  • Expansion across teams & sites
  • A roadmap for what's next
  • A partnership built to renew
“They took the time to learn about our operations and needs before making recommendations on which ERP solution they thought was best for us.”
Controller, architectural signage manufacturer · Verified on Clutch
See it in practice
See our work→

Case studies from manufacturers who've been through the process.

Join the team
Explore careers→

Work alongside people who stay with their clients for the long haul.

Reimagine What's Possible

Tell us what's holding you back, and we'll show you what it's costing you and fix it.

Start a conversation →
hello@incipientcorp.comLong Beach, NYRutherford, NJMumbai, India