RackUSA:
87% adoption in 10 days.
A 50-year industrial racking manufacturer running two legal entities across the US and Mexico had an ERP almost nobody used. Incipient Corp rebuilt it as one connected Odoo 19 platform, and most of the team was working in it within 10 days of go-live.
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An ERP only 3 of 24 people were using.
RackUSA has been building industrial racking for 50 years, across two legal entities and several business units in the US and Mexico. They already had an ERP, but it had never taken hold on the shop floor. Only 3 of 24 users were active in it.
The gaps were structural. Products weren't categorized, and nobody could follow the chain from bill of materials to manufacturing order, so production work moved outside the system entirely. Contact records didn't match, sales order revisions went untracked, and website leads landed in the wrong places. Every one of those problems had a manual workaround, and the workarounds had become the real system.
"This expertise proved critical in addressing the complex operational challenges our business faced."JW Jones, Principal, J1s LLC
- 1Low adoptionOnly 3 of 24 users were active; the ERP never took hold on the shop floor.
- 2Production off-systemNo chain from bill of materials to manufacturing order, so production work moved outside the system.
- 3Uncategorized productsProducts were not categorized; the catalog sat at about 9,816 SKUs before the clean-up.
- 4Untracked order revisionsSales order revisions were not tracked.
- 5Mismatched contacts, lost leadsContact records did not match and website leads landed in the wrong places.
One platform, rebuilt from the data up.
The engagement started with an on-site discovery week, delivered in English and Spanish, to see how the business actually ran before recommending anything. From there, the team rebuilt RackUSA's data model so every order could be traced from sale through production to accounting, with one clean source of truth, then brought every part of the business onto a single Odoo 19 instance.
- Implemented 9 modules: CRM, Sales, Purchase, Inventory, Manufacturing, Quality, Accounting, HR, and Website
- Cleaned and standardized master data, including a full physical count that cut the catalog from about 9,816 to 900 active SKUs
- Configured complex multi-type bills of materials and re-assigned 9,418 products to new routes and work centers
- Built dashboards for real-time operational and production visibility
- Set product costing baselines for both product and project margins
- Ran two-week sprints with on-site and remote testing, training, and retraining in both languages
RackUSA works in Google Workspace, not Microsoft Teams, and that created some friction early on. Rather than ask them to change, the team adjusted its own process to meet them where they work. The client called that out in their review.
"They receive feedback constructively and always strive to develop practical, workable solutions."JW Jones, Principal, J1s LLC
A system the whole team actually uses.
Within 10 days of go-live, about 87% of users were working in the new platform, measured by first-week login tracking. Nearly every manual workaround the team identified was automated or eliminated. The cutover was sequenced to protect RackUSA's largest retail account, Home Depot Mexico, and went through with zero disruption.
After a stable go-live, the relationship grew. RackUSA signed a 12-month application management support agreement and a 4-month Phase 2, so the work continues well past launch.