Ride dispatch: 3,000 calls a day,
25% less overhead.
A Los Angeles design-and-development studio needed the engineering half of a big one: an automated ride dispatch and tracking platform for patient transport, handling 3,000+ calls a day. We took it A–Z — IT strategy, architecture, web development, third-party API integration, automation — unifying ride-share platforms into one interface where operators see the cheapest price, shortest wait, and most efficient ride. Result: overhead down 25% versus other providers’ cost per ride.
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Patient ride scheduling at 3,000+ calls a day, spread across disconnected ride-share platforms.
Patient appointments and ride scheduling at volume — over 3,000 calls a day — with operators juggling separate ride-share platforms to find a car. Every booking meant comparing prices, wait times, and routes by hand across systems that didn’t talk. The studio could design it; the architecture, integrations, and automation needed a build partner.
- 1Disconnected ride platformsOperators hand-comparing prices and wait times across separate systems.
- 23,000+ daily callsVolume that turns every manual step into a payroll line.
- 3Overhead per rideCost per ride above market — the number the business lived or died on.
- 4Studio without the build armDesign capability in-house; architecture and integration needed a partner.
One screen picks the ride — price, wait, and route already compared.
Not development alone — the whole IT strategy. Architecture first, then the web application, third-party ride-share API integrations, and the automation tools that removed the hand-comparison entirely. A five-person pod, communicating over Jira and Slack: “the collaboration was efficient because of their good communication skills.”
- Technical architecture + IT strategy for a dispatch platform handling 3,000+ calls a day
- Web application unifying ride-share platforms in one interface — pickup, doctor's office, cheapest price, shortest wait, most efficient ride
- Third-party API integrations + automation tools · tracking application · ongoing support post-delivery
Under the hood. Built on: Web application, Ride-share APIs, Dispatch automation, Architecture A–Z. End-to-end ownership: technical architecture, web application, third-party ride-share API integrations, and automation. The dispatch interface resolves pickup, destination, price, and wait across platforms in a single operator flow — delivered for the studio's third-party client, supported since.
At 3,000 calls a day, a 25% overhead cut isn’t a feature — it’s the margin.
25% lower overhead per ride · "everyone is really happy with the solution" · still supporting it.